Customer Care

Our customers mean a lot to us. That's why we go out of our way to offer you excellent service with lots of extras.

Complementary Gift Wrapping & Gift Messages
Who has time to wrap gifts? We do, and we'll do it for free. We provide gift wrapping services upon request for most of our products, the exceptions being those that are too large or those that come packaged in a shipping box. If you'd like your items gift wrapped please make a note in the comment box when you checkout. If you're having your item(s) shipped to someone else and you'd like us to include a gift message just write exactly what you'd like the gift message to say in the comment box at checkout and we'll make sure it accompanies your gift.

Registry Building
Whether you've been through it before or not, preparing for a new baby can be a challenge. If you'd like some guidance building your perfect gift registry, we can help! Online, you can check out our Newborn Necessities Checklist on the Gift Registry Page for a comprehensive list of things you may want to add to your list. If you're in the area, pop into one of our stores where our friendly staff can answer your questions and draw your attention to new and highly recommended items. Or if you need some personal time, make an appointment with our personal shopper who can take you through registry building step-by-step, make recommendations and help you prepare for your new addition!

Complementary Enclosure Cards
Whenever you create a registry with us (be it for a baby shower, birthday, or other special occasion) we offer complementary enclosure cards for the host(ess) to include in the invitations. Just send an e-mail to info@fabbabygear.com and let us know how many cards you'd like us to send. This is a simple and convenient way for you to let people know where you've registered.

In-Store Pick-Up
Want to avoid the shipping charges? We understand and we'd be happy to hold onto your order at either of our locations until you or someone you know can come by and collect it. If you won't be picking up your purchase yourself you'll need to provide us with the name and phone number of the person who will be in the comments box at checkout. This offer is not applicable to items that are shipped door-to-door. The pick-up option at checkout will be disabled if you have a door-to-door item in your cart. In-store pickups must be processed prior to being retrieved. Therefore, please wait for confirmation that your order has been approved before coming in to make a pick-up. Thanks!!

Questions & Comments
If you have questions or comments regarding services we offer please don't hesitate to contact us. Please note that ALL inquiries relating to fabbabygear.com are handled through e-mail. Our retail location staff are unable to address website related inquiries. Thank you.